Terms and Conditions

Welcome to ADROIT IT. By engaging our services, you agree to comply with the terms and conditions outlined below. These terms govern your use of our services and your relationship with ADROIT IT.

1. Services Provided

We offer comprehensive IT support services, including but not limited to:

• Managed IT support
• IT asset management
• Network testing and security solutions
• Onsite and remote assistance

Our services are designed to meet your business’s specific needs, as outlined in your agreement.

2. Payment Terms

• Invoices are due upon receipt unless otherwise specified in writing.
• Late payments may incur additional fees or suspension of services.
• Payment methods and schedules will be detailed in your service agreement.

3. Service Level Agreement (SLA)

• Response and resolution times are defined based on your selected service plan.
• We strive to meet SLA commitments; however, delays caused by factors outside our control are excluded.

4. Confidentiality

• We uphold strict confidentiality regarding all client data and information.
• Sensitive data will not be disclosed to third parties without prior written consent.

5. Liability

• ADROIT IT is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.
• Our total liability for any claims shall not exceed the fees paid by the client in the last 12 months.

6. Termination of Services

• Either party may terminate the agreement with 30 days’ written notice.
• Outstanding fees must be settled prior to termination.

7. Amendments to Terms

• ADROIT IT reserves the right to amend these terms and conditions at any time.
• Clients will be notified of significant changes via email.

8. Force Majeure

• ADROIT IT shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, or internet outages.

9. Governing Law

• These terms and conditions are governed by the laws of England and Wales.
• Any disputes arising from this agreement shall be resolved in the courts of England and Wales.

10. Contact Information

For inquiries or further clarification regarding these terms, please contact us:

• Email: hello@adroitit.co.uk
• Phone: 0207 630 6094